Dear Patients,
The Alameda County Department of Public Health now considers routine and preventive care, including eye examinations, to be an essential service. As a result, we will be resuming services immediately. Please note that ALL visits, including any eyeglass-related services, will be by appointment only and that priority will be given to those appointments which were canceled in March and April. Our hours have temporarily changed; we will currently be scheduling from 9am-5pm Mondays through Saturdays. As always, if you wear contact lenses, please arrive with them on.
HERE ARE SOME UPDATES YOU SHOULD KNOW ABOUT AHEAD OF YOUR APPOINTMENT: If you are having, or have recently experienced, any symptoms such as headache, fever, cough, loss of smell or taste, or shortness of breath, please call our office to reschedule your appointment. If you have come into close contact with a person who has been experiencing any of the above symptoms, or who has recently tested positive for COVID-19, please call to reschedule. Any required forms (HIPAA and health history) should be completed online before arrival. Our new patient forms can be found here. If you have to complete any paperwork in our office, please bring your own pen. Please come alone to your appointment, unless you require a caretaker. Minor children with appointments may be accompanied by one adult. Designated drivers will be asked to wait in the car. Please be sure to wear a face mask to your appointment. If you need a mask, one will be made available to you. Please limit your amount of personal items. Handbags are okay, but please avoid bringing mugs, beverages, or water bottles. Upon arrival, please knock on the door. One of our staff will let you into the office. When you enter the office, your temperature will be taken and you will be asked questions regarding any recent or current symptoms. We ask that you use hand sanitizer once this is completed. All equipment which will come into contact with you will be wiped down and disinfected, per CDC recommendations, in your presence and once again after you leave the room. Our staff will be wearing PPE. If you are going to be choosing new glasses, one of our opticians will work with you one on one. Potential frame choices will be handed to you. The frames will then be placed in a separate tray for cleaning and sanitizing. Touchless payment options (credit cards, ApplePay, etc.) are preferred. If you prefer to write a check, again please bring your own pen. We will continue to show up for our patients, community and staff with safety in mind. All of us at Rockridge Optometry hope to see you soon! Best regards, Rockridge Optometry